CRM EXECUTIVE- SERVICES COORDINATOR

Hi
We are Looking For CRm Profile- Back Office / Services Coordinator
Gender - Female
Job Location NIT- Sec-24, Faridabad

JOB DESCRIPTION - CRM
Making sure all the leads of the clients after placing orders are met.
Ensuring your existing clients are satisfied through after-sales service.
Always ask them for true feedback.
Servicing the client after receiving the order till the time of collection of payment.
Resolve the queries and questions of all the clients.
Give or support the clients about company services.
Acting as a point of contact for complaints and escalating issues to the concern.
Understand client queries and solve them in any manner.
Serve as a primary point of contact for client complaints

Key skills for Client Relationship Management:
Ability of rigorous followup.
The ability to communicate confidently – both through speaking and writing – with colleagues and clients.
Ability to understand the circumstances and act accordingly.
Proactive.

Salary : 20k to 25 K
Gender: Female
Timings: 9:30 am to 6:30pm
P:S - CRM should stay at a minimum distance of 30-45 mins from the office.