Urgent Hiring – Customer Support Executive (US Shift) Location: Sector 85, Faridabad (Work from Office) Position: Customer Support Executive (US Shift) Salary Freshers: ?25,000 per month 1–3 Years Experience: ?30,000 – ?40,000 per month 1st Increment: 15–20% after 6 months (based on performance)
Shift Timing 5:00 PM – 2:00 AM (US Shift)
Experience
Freshers with excellent communication skills can apply.
1–3 years of experience in Customer Support (SaaS/Tech preferred).
Key Responsibilities
Handle customer queries through Chat & Email.
Understand product workflows and guide customers with step-by-step solutions.
Troubleshoot customer issues and provide accurate resolutions.
Escalate technical issues to the internal team when required.
Maintain records of customer interactions.
Coordinate with internal teams for quick issue resolution.
Deliver an exceptional customer experience.
Tools You Work With
Intercom
Slack
Linear
Required Skills
Excellent written and spoken English.
Strong communication and problem-solving skills.
Ability to learn product workflows quickly.
Comfortable handling multiple customer conversations.
Willing to work in the US Night Shift.
Candidates should be based in Faridabad or nearby areas and be available for daily office commute.
Why Join Us?
Work with a fast-growing global SaaS company.
Exposure to international customers.
Learning-driven work culture.
Hands-on experience with modern support tools.
Performance-based career growth.
Work Location Sector 85, Faridabad
Interested Candidates
Share your updated resume along with a brief introduction about your customer support experience.
Job Code: 9545 Gender: Male Or Female Both Experience: 1-3 Year Education: ANy Salary: 40000 Job Location: SEC-85, FBD Recruiter Name: DIVYA PLACEMENT TEAM. Number: 9873749599 Email: info@divyaplacement.com
